TODAY’S WONDERFUL CUSTOMER SERVICE
(Yes…I’m being a smarty pants)
We’ve all experienced poor customer service in some form or fashion. I hate to say this but we sort of expect it from large companies, even when we call them to give them their monthly money. We have to go through 10 minutes worth of automated messages only to be informed that ‘if none of these options work, dial 0.’ But you still have to wait until you get to a certain segment within the automated system to hit the 0. Then the real, live person has the power to either put you in denial, create anger, or make your day just with their tone of voice and the level of assistance you receive.
I had a different kind of customer service experience today with a small company. It began on a high note and ended with, “I sure wish I could fly to Georgia and smack this person.” And anyone who knows me knows I’m not at all violent. Let me share my experience with you.
I put in a call to a small business and got a person on the 3rd ring who informed me I could have anything I wanted if I would just call back. I said I would prefer to hold. She put me on hold for over 15 minutes. I hung up and called back, she answered the phone and put me on hold immediately. I called back and she picked up the call but then immediately hung up on me. I just hate caller ID. So much for good customer service.
What is your customer service story for the day?
The experience would have a different ending with training from M. Livingston Group.
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